Terms & Conditions​​​​

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If you are booking on behalf of a group or individuals—whether for a community or private sauna session—you accept Rock Box Sauna’s Terms and Conditions on their behalf and must ensure they are aware of them and practice safe sauna use.

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All persons using the sauna do so at their own risk. If you have any reservations regarding sauna use, such as medical conditions, underlying health problems, the use of prescription drugs, or pregnancy, it is essential that you consult your GP before making a booking.

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Alcohol, nudity, music, and smoking are not permitted in or outside the sauna. Jewellery should be removed before entering the sauna to prevent burning.

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​Age Restrictions:

At Rock Box Sauna, we are committed to inclusivity and safety. However, certain health considerations may prevent use, and we strongly recommend consulting your GP if you have medical conditions, take prescription medications, or are pregnant.

 

Age Restrictions:

 

• Children between the ages 7 to 16 are permitted to use the saunas during private sessions only (full sauna to be booked) if an adult family member/guardian is present at ALL TIMES during the hire/use of the sauna. Anyone under the age of 7 is NOT permitted to use the sauna

 

• Additionally, under 16's are not permitted to use ice baths, buckets, plunge pools, or cold showers. It is also advised that children do not enter the sea while using the sauna.

 

To comply with Rock Box Sauna's policy, the supervising adult must acknowledge responsibility for the minor(s) by providing their name, relationship to the minor(s), and a signature before using the sauna. A form will be provided before your private sauna session for completion. Failure to provide this information may result in denial of entry.

 

Thank you for helping us create a safe and enjoyable experience for everyone.

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Parent/Guardian Responsibility:
To comply with the policy, the supervising adult must acknowledge their responsibility for the minor(s) by providing their name, relationship to the minor(s), and a signature before using the sauna.

 

The following declaration must be completed:

I/We …………………………………(full name) are the Parent/Guardian/Adult Family Member (please delete accordingly) of ……………………………….(minor’s full name) and sign to accept that we take full responsibility for the above-named minor during the sauna hire use.

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Health and Safety:  
Exposure to hot equipment, slippery surfaces, and hot & cold temperatures is done so at your own risk. All persons using the watering cans or sea as a ‘cold plunge’ do so at their own risk. It is your own responsibility to ensure that you are a capable swimmer and can cope being exposed to the cold temperatures and currents of the sea. 

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Cancellation Policy:

Our cancellation policy is designed to protect Rock Box Sauna from loss of business and arrangements costs incurred prior to your session.

 

You can either reschedule or request a refund up to 48 hours before your session. For refunds, there is a £5 administration fee, but there is no charge for rescheduling.

 

Cancellations made more than 5 days in advance are eligible for a full refund or a rebooking.

 

However, if you cancel within 48 hours or fail to show up, you will not be eligible for a refund or rescheduling.

To reschedule and for refunds, simply email - hello@rockboxsauna.com with your booking details.

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Privacy Policy:

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At Rock Box Sauna, we value your privacy and handle your personal data responsibly. We collect information like your name, contact details, and booking history to manage your bookings, communicate with you, and improve our services.

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We use SimplyBook.me to process bookings. SimplyBook.me acts as our supplier, handling data in line with their Privacy Policy and our Data Processing Agreement. Payments are processed securely by third-party providers.

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We implement strong security measures and retain your data only as needed or required by law. You have rights to access, correct, or delete your data.

 

​Sauna Etiquette:  

• Sauna sessions should not exceed 20 minutes (we recommend 5-15 minute sessions).  

•  Follow operators' instructions on how to pour water onto hot rocks.  

•  Only use the provided 'sauna water' on the hot rocks, nothing else.  

•  Enter and exit the sauna in a safe manner, keeping access points clear.  

•  Remove shoes before entering the sauna and ensure your feet are clean.  

•  Sit on a towel while in the sauna.  

•  Do not touch any part of the stove.  

•  Behave respectfully toward other bathers.  

• Rinse prior to using any cold plunge baths, if available.​

 

All belongings are left at your own risk.

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Rock Box Sauna operators reserve the right to refuse admission to intoxicated persons or for other reasons that may be deemed a health and safety risk. Refunds will not be offered to anyone refused admission.

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